Tom Clancy’s The Division 2: How to Fix Game Crash

List of possible fixes for the crashing in The Division 2.

 

Update your graphics card driver

Verify game files

  • Right click The Division 2 on your Steam library
  • Click “Properties
  • Under “Local Files” click the “Verify integrity of game files…” button

Disable in-game overlays

Steam
  • Right click The Division 2 in your Steam library
  • Click “Properties
  • Under General, untick “Enable the Steam overlay while in-game

Ubisoft Connect
  • In the Ubisoft Connect launcher, click the hamburger menu in the top-left corner
  • Click “Settings
  • Under General, untick “Enable in-game overlay for supported games

Other

Also try disabling other in-game overlays such as Nvidia, AMD, and so on…

Disable DirectX 12 renderer

  • Open the game settings
  • Go to “Video” -> “Enable DX12 Renderer
  • Toggle the option to “No
  • Restart the game

Windows Compatibility Troubleshooter

  • Right click The Division 2 on your Steam library and click “Properties”
  • Navigate to “Local Files”, then click “Browse…”
  • Right click the game executable and click “Properties”

  • Switch to the Compatibility tab and check “Disable fullscreen optimizations”
  • Click “Change high DPI settings”, then check “Override high DPI scaling behavior” and select “Scaling performed by: Application
  • Click OK to save and close all dialogs

Modify paging file size

A game crash could also be caused by insufficient RAM. Before modifying the paging file, you need to check Event Viewer if The Division 2 crash was triggered by insufficient RAM (If you don’t know how to do it refer to this guide[www.howtogeek.com]). If the source of the event is “Resource-Exhaustion-Detector“, then you can follow the steps below.

  • Open the Start menu and search for “about” and open “About your PC“.

  • Click “Advanced System Settings” under “Device specifications” section.

  • Under “Advanced” tab, click the “Settings” button in the Performance section
  • Under the Advanced tab, click “Change…” in the Virtual memory section
  • Check “Automatically manage paging file size for all drives
  • Click OK to save and close all dialogs

Delete shader cache

  • Go to the Documents folder > My Games > Tom Clancy’s The Division 2
  • Delete the “ShaderCache” folder

The next time you open the game you’ll notice slower loadings. This is normal because the game is regenerating the shader cache.

Change EasyAntiCheat CPU affinity

This fix must be applied every time you launch the game, unless you use Process Lasso.

  • Launch the game
  • Open Task Manager with Ctrl+Left Shift+Esc
  • Switch to the Details tab and look for “EasyAntiCheat.exe
  • Right-click it and select “Affinity
  • Uncheck “All processors” and then check “CPU 0
  • Click OK to save and then close Task Manager
  • Load your character and play

Process Lasso
    Process Lasso will run at startup and will apply CPU affinity settings automatically.
  • Download the latest release[bitsum.com] of Process Lasso.
  • Launch Process Lasso
    • Process Lasso will be in the tray, double click its icon to bring it in the foreground
  • In the menu bar select “Options” -> “CPU” -> “CPU Affinities…
  • In the “Process match” text box type easyanticheat.exe
  • In the CPU affinity text box type 0
  • Click the “Add Rule” button, then click OK

Use ISLC

Intelligent Standby List Cleaner will monitor and clear the memory standby list according the configured options parameter you set.

  • Download the latest release[www.wagnardsoft.com] of ISLC
  • Run ISLC and set the following values:
    • list size: 1500 MB
    • free memory: 2000 MB (=<16GB RAM), 19000 MB (>=32GB RAM)
  • Click the Start button
  • Optionally you can set ISLC to auto-run and auto-start by ticking the checkboxes on the bottom-left corner, otherwise you will have to run the program manually every time you play the game.
  • Minimize the window

Turn off Exploit Protection

This is a last resort fix and I don’t recommend using it unless all of the fixes above don’t work. You are disabling system security settings.

  • Open the Start menu and search for “exploit” and open “Exploit protection“.

  • Under Program settings, click “Add program to customize” -> “Choose exact file path
  • Navigate to the The Division 2 installation directory and open “EACLaunch.exe

  • Tick “Override system settings” and toggle the protection off
    • Do this for every protection
  • Click the Apply button at the bottom

  • Do the same thing for TheDivision2.exe and thedivision2launcher.exe

Run the game with elevated privileges

This is a last resort fix and I don’t recommend using it unless all of the fixes above don’t work. You are giving Steam, Ubisoft Connect and the game more access to the system than it needs to (See: https://en.wikipedia.org/wiki/Principle_of_least_privilege ).

  • Right-click Steam and select “Run as Administrator
  • Click “Yes” on the UAC prompt
  • Launch the game

To always launch Steam with elevated privileges:

  • Right-click Steam and select “Properties
  • Switch to the Compatibility tab
  • Check “Run this program as an administrator
  • Click OK to save

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